All tenants are given a copy of the handbook when they first move into their new home.
The handbook is a guide to all the essential things you need to know about your home.
The new-style handbook (issued from December 2012) contains references to fact sheets that can be downloaded from this website. These can be found via the menu on the left. If you do not have access to a printer, you can call our Customer Service Centre and ask for copies to be sent to you.
We also produce a number of leaflets about our services. You can find copies of these in the relevant sections of this website, in the reception areas of our area offices, or you can ask for them to be sent to you.
You can download a copy of the handbook below and click here to read our factsheets.