Please contact us as soon as possible about any repairs to your home or communal areas which are our responsibility.
You can tell us about any repairs by:
When you phone we will arrange for a contractor to carry out the repair or arrange an inspection.
If you have an emergency repair outside working hours, please call the emergency out of hours number below. Your call will be forwarded to the Leicester City Council out of hours service.
Out of hours number: 0116 254 9439
When you ask for a repair to be carried out we will need to know:
When you report a repair you will receive a copy of the works order within two working days telling you who will do the repair, the estimated completion date and the access arrangements made by you.
If an appointment has been made, we will send you a letter confirming the date and time of when we need to gain access to your home.
A satisfaction questionnaire will also be included - we always appreciate your comments so please complete this and return it to us when the repair is finished. Your feedback is important to us so that we can continue to make improvements.