We measure and report how we are performing against key service targets - performance indicators - for rent arrears, re-letting homes, call handling and repairs.
We produce reports on how we are performing to show how well we are delivering our services. We ensure our staff are well trained and motivated with have clear targets that contribute directly to achieving our business goals. Our staff are committed to continuously improving our performance.
We report on our performance to our Board which meets six times a year. These reports are scrutinised and staff are held to account. Our performance is regularly reviewed and scrutinised when meeting with our residents and service users.
This is carried out with the help of the One Group Customer Council and our Foundation Friends.
We keep customers up to date with how we are doing by publishing performance figures in each edition of our quarterly newsletter, Foundation News. We also publish an annual performance statement once a year in the newsletter.
Our most recent performance is reported below but if you need any more information please contact us.
To view our latest financial accounts, please click here.
In the following reports, we have included the other members of the East Midlands Housing Group so you can see how we are doing as a group as well as our individual performance.